FAQ

Frequently asked questions and our hopefully helpful answers
What if the movie I want to watch isn’t on the website, can you get it for me?

Yes, we can usually make this happen, provided we get the request two weeks in advance. 

There is a $200 fee to bring in and tech check a movie we don't have on hand.  That fee comes from the studio and we pass it along without markup.   

If so, when you book a suite, select "choose movie later", confirm your desired title wth us, and we can book whatever film you like (outside of Disney who doesn’t allow bookings of their classic films) and add it to your bill the night of your event. 

You are called "private" cinema. Is membership required?

No! The “Private” in Metro Private Cinema means you get to eat dinner and watch a movie in a private screening room with only your friends, family or people you invite. There are no strangers in the room. But, there is no membership, all are welcome!

How does dinner work?

We serve a family style, multi-course dinner in the private suite. Dinner is served before the movie for evening shows (reservations starting between 5:30 PM and 9:00 PM) and after the movie for matinees (reservations starting from 2:00 PM to 4:00 PM) . Your party will be seated at a dining table in your own private suite so that you can enjoy a great meal and lively conversation with friends before the movie.

For evening shows, the table is set with cheese and charcuterie when you enter the suite. Mains and sides hit the table about 30 minutes later, and dessert is served at your recliner or loveseat (not at the dining table) right before the movie begins.

For matinees, you enjoy cheese and charcuterie when you enter the room, you watch the film and then starters, mains and sides, and dessert are served at a dining table in the room after the film.

What are Metro's beverage options?

The drink package is the best deal at Metro. It is ostensibly an open bar (within reason) for four hours for $50/person.  Guests mix and match and choose throughout the night from two red wines, one bold, one lighter; two whites wines, one rich and buttery, one crisp and refreshing; two craft cocktails; a selection of beers, cider, soft drinks, coffee and tea. 

For guests who aren't drinking alcohol, we have a great selection of options that can be ordered à la carte.

As the host, you select the drink package that you prefer. On the night of your reservation, you or your guests can choose a different drink package or augment with wines from our cellar.

And of course you can also elect to order drinks à la carte instead.

Do you have a kids menu? And if so, what is the cost?

If you have a few kids joining an adult party, they are welcome to try anything on the menu. If much of it isn’t to their liking, Chef Joshua can bring out sliced steak or chicken and plain noodles with butter. We will make sure that kids leave happy and full but get a chance to experience our full meal.

If the majority of guests are children, we recommend our kids menu for $50/person. This menu is available for groups of kids 15 and under. This menu isn't available to be selected online, so if you are reserving for a kids' party, choose one of the adult menus (you aren't charged at reservation time) and contact guest services. We will contact you for all the details and update your booking with the kids menu. The adults in the party can order the regular menu while kids can get the kids menu.

KIDS MENU

Comes with juice boxes (or sodas on request)

Starters

Kids Crudités with ranch and hummus

Cheese Board

Mains

Buttered Noodles

Steamed Veggies

Grilled Chicken

Simple Green Salad

Dessert

Brownie and gelato

Are there other dining options besides the full multi-course meal?

For evening screenings, the core experience of Metro is to eat a full dinner before the movie.

For matinees, cheese and charcuterie is delivered when you arrive. You watch the movie, and the rest of the meal is served after the film concludes.

If you do not wish to eat the full meal, we do have a Starters option that includes the cheese, charcuterie, crudités, and starters available for $50/person. You can also just order drinks.

There is a minimum food and beverage purchase for each suite.

  • Petite Suite (seats up to 4) - $200

  • Small Suite (seats up to 6) - $300

  • Medium Suite (seats up to 8) - $400

  • Large Suite (seats up to 12) - $600

  • Extra Large Suite (seats up to 20) - $1,000

If you are not eating the full dinner menu, the food and beverage minimum can be reached by ordering the starters option above, the beverage package, or a bottle of wine or two.  These options are not available when you reserve a room online. If you want one of these options, choose one of the full menus at checkout (you aren't charged for the food at checkout) and contact guest services to make the modification.

In 2026, we will also be opening up a snack option that you'll be able to order for meetings or for live sporting events or karaoke.

If I book the 8 person room and only two people show up, do I have to pay for all 8 seats?

Yes, the rooms have a fixed fee based on the number of seats. You'll see the room rental fee associated with the room when you pick a time for your event.

For food and beverage, however, you only pay for what you eat and drink. If you book an eight person room, and only two people come, you will be charged for two dinners and whatever you drink. Please be aware that we do have a food and beverage minimum that varies by suite.

If I book a four person room and a fifth person shows up, will you be able to accommodate?

There are no guarantees, but we will try our best to accommodate extra guests. We have a limited number of additional seats. Check with a manager as early as possible and we will try.

Can I watch a movie with the subtitles on?

In many cases, yes! Most new releases have an open caption option and you can select that option if you'd like to view subtitles. Unlike your TV at home, you can't toggle the captions on and off with a remote, but if you want to watch the open caption version of a movie, look for that option under the accessibility options, then update your reservation once it's made. Note, this requires advance setup and cannot be done in the moment, so if you do require captions, please select that in advance. If you have questions, please feel free to contact us for assistance.

Can I watch any movie I want?

While Metro's private suites are cozy like a living room, we still have to play by the rules. When we show a movie, we need to acquire it from the film distributor and that takes time. Sometimes, movies just aren't available for theatrical distribution (even if you could easily stream them at home.)

If you’re looking for something that is not in our library, let us know! We’ll do our best to track down the movie you want to see, provided you request the title at least two weeks before your event. Please be aware that some movies just aren’t available, but we’ll try. All custom movie bookings are subject to a $200 custom booking fee that covers the cost of acquiring the movie from the movie studio that distributes it.

Do you sell gift cards?

Yes, we have gift cards! Metro Cinema gift cards can only be purchased in person at the venue. Just tell the front desk or your server that you'd like to purchase a gift card and they'll be happy to help. Our gift cards currently cannot be used to pay for a suite deposit on our website, but once the gift card holder is in the building, they can use them to cover anything, including suite deposit/rental, food, and beverage charges. 

Can I bring in a birthday cake?

Yes, however we charge a $5/person fee to receive/cut/plate and clean up. If you do want to bring a cake, please let us know in advance so we can be ready for you.

Can I watch live sporting events?

Yes! The Metro is an awesome place for sports, it's your own private sports bar with great food, surrounded only by your friends.

To book sports at Metro, simply choose "I'll decide later" for the movie, make the reservation and contact us through the website to work out the details. If you don't see the timeslot you need, we can adjust it to be a perfect start for any game.

Note: for sports bookings, we are renting you the room and the projector. We have an AppleTV in each room and you can log into your own subscription to access the game. Come a bit early and we'll walk you through that process.

Can I change my mind about the movie I want to watch?

Sure! We want you to watch the movie you want to watch. If you change your mind more than 24 hours before your event, you can even change the movie yourself. Just open up your reservation and go to the Movie & Menu Section. From there, you can pick anything else that we have in the current library.

If you arrive at Metro and want to make a change on the day of your event, we'll do our best to accommodate you, but these things take time. We need at least 45 minutes before your reservation to update your suite with a new movie. Of course, we can only show you a movie that we currently have in the library, but we have a ton of movies so that shouldn't be a problem.

If you're looking for something that isn't in our library, we can usually make this happen provided we get the request two weeks in advance. Please contact guest services team if you're looking for something that you don't see on the website.

Do you sell cannabis or partner with someone who does?

We have a great relationship with our friends at Gotham a few blocks away, and they are happy to support all your cannabis and lifestyle needs. They offer delivery directly to your private suite, just make sure the delivery window you select is within the duration of your Metro Cinema experience. They also offer in-store pickup. While you're not allowed to smoke or vape on-premises, we do allow our guests to enjoy edibles and beverages.