Privacy Policy

As you use our website and services, we collect different types of information about you, described below. This information helps us to give you the best possible customer service and allows us to provide you some specific services. If you decide not to share this information with us or request us to delete it, we may no longer be able to provide you with some of our services.

When you visit our website or communicate with us via email, SMS, chat, or social media, we may collect the following information:

• Contact information: Your name, email address, and phone number
• Billing information: Your credit card number, billing address, and expiration date
• Purchase History: A list of the reservations and purchases you have made and the events you have been invited to
• Guest Lists: The contact information for the guests that you invite to an event at Metro Private Cinema
• Settings: Any settings that you may set that help us customize the Metro Private Cinema experience to your preferences, such as your dietary restrictions
• Communications with Us: Messages you send to us via email, SMS, chat, or social media, including sales inquiries, customer support requests, or feedback about our products or services

When you visit our website, we collect some information automatically. We and our service providers (which are third-party companies that work on our behalf) may use various technologies, including cookies and similar technologies, to help collect this information.

• Device Information and Related Identifiers: Your IP address, device IDs, and operating system/browser characteristics
• Messaging Information: Randomly generated authentication tokens, public encryption keys, push notification tokens, and other material necessary to transmit messages
• Usage Information: A record of the pages on our website that you have visited and the features of the site that you have used
• Location Information: Information about the city, state, and country in which your device is located based on its IP address
• Crash and Error Reports: Information about any errors or crashes that you may experience, which we use to help prevent similar issues from occurring in the future

Even if you haven't visited the Metro Private Cinema website, we may still collect some data about you, such as your name, email address, and phone number when it is provided to us by another user hosting an event. We use this information solely to send you invitations and notifications about that event.

We use the information we collect to:

• Provide, manage, and improve our website, products, and services.
• Communicate with you and your guests about your orders, update you about our products and services, respond to your requests for information, and provide you with effective customer service.
• Personalize your Metro Private Cinema experience and provide you with relevant product and service recommendations and offers.
• Administer your account, including to create it in the first place and to verify your information.
• Conduct internal business operations in support of our services, such as auditing, security, spam prevention, resolving crashes, preventing fraud, invoicing and accounting, marketing, analytics, and research and development.
• Comply with laws, regulations, and other legal processes and procedures.
• Establish, exercise, or defend our legal rights.
• Take steps that we believe reasonably necessary to protect the safety, security, and rights of Metro Private Cinema, its customers, employees, service providers, and others.

Sometimes we’ll send you administrative messages about your account or our services via text message or email, e.g. to verify your identity when you create or sign-in to your account. It may not be possible to opt out of administrative messages.

We may also send you invitations to events on behalf of other customers. We will only do this when those other customers have provided us with your contact information as part of their guest list. It may not be possible to opt out of all invitations.

You can opt out of most other types of messages, such as marketing messages and event reminders.

Under no circumstances will we sell your personal information.

We do not share your personal information with third parties for their own direct marketing purposes.

We do not share your personal information outside the company, except:

• Service Providers: We may provide access to or share your information with select third parties who perform services on our behalf, such as customer service, marketing, analytics, message delivery, data storage, security, spam and fraud prevention, and legal services.
• To Protect Metro Private Cinema and Others and for Legal Compliance: We may access, retain and disclose the information we collect and maintain about you if required to do so by law or in a good-faith belief that such access, retention, or disclosure is reasonably necessary to: (i) comply with law or legal process (e.g., a subpoena or court order); (ii) respond to your requests for customer service; (iii) enforce our Terms of Service, this Privacy Policy, or other contracts with you, including investigation of potential violations of it; or (iv) protect the rights, property or personal safety of Metro Private Cinema, its agents and affiliates, its users, or the public. This includes exchanging information with other companies and organizations for fraud protection, spam and malware prevention, and similar purposes.
• Business Transfers: We may buy, merge, or partner with other companies. In such transactions (including in the contemplation of such transactions), user information may be among the transferred assets. If a portion or all of our assets are sold or transferred to a third party, customer information (including your phone number or email address) would likely be one of the transferred business assets.
• Your Consent: If you have consented to our sharing of your information, we may also share your information consistent with your consent.

You have the following options regarding your personal information:

• You can update or correct your personal information by logging into your account or contacting us directly.
• You can opt-out of receiving marketing communications from us by following the instructions in the email, logging into your account, or contacting us directly.
• You can request that we delete your personal information by deleting your account or contacting us directly.

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. We use industry-standard security technologies and procedures to help protect your personal information.

When you make a purchase on our website, we don't actually see or store your credit card number. Instead, your payment information is collected directly by a trusted payment processor, which keeps your sensitive data safe and secure. Your credit card details are stored by the payment processor as tokens, which are unique identifiers that allow us to securely process your transactions without ever having access to your actual credit card information.

We use cookies to enhance your experience on our website. Cookies are small files that are stored on your computer or mobile device that allow us to remember your preferences and enhance your online experience. You can disable cookies in your browser settings if you prefer, but our website may not operate the way it was intended.

Metro Private Cinema uses third-party vendors, hosting partners, and point of sale providers such as Amazon Web Services and Toast, for hardware, software, networking, storage, and related technology we need to provide services at Metro Private Cinema.

You can delete your account through the website. Go to the profile screen and choose “Close Account” to delete your account. We cannot recover an account for you after it is deleted.

To protect information from accidental or malicious destruction, we may not be able to immediately delete backups or residual copies of your data.

Depending on where you live and the local laws (such as those in the European Union, California, or Nevada), you may have certain rights regarding your personal information. You can learn more about those privacy rights here.

If you would like to exercise your rights, please contact us at privacy@metrocinema.com. You may need to verify your identity before we can service your request.

Metro Private Cinema may periodically update this policy. We’ll notify you about significant changes to it.

If you have questions about this privacy policy or wish to exercise your privacy rights: privacy@metrocinema.com

For user support and general questions: guestservices@metrocinema.com

For legal inquiries and notices: legal@metrocinema.com